At KicksArchive, we strive to provide excellent service to our customers. We understand that sometimes circumstances may require a refund. This Refunds Policy outlines our approach to refunds for the shoecleaning online service (“Service”) provided by our Company.

1. Eligibility for Refunds:

• Refunds may be considered in the following situations:
  • The Service was not provided as described or agreed upon.
  • There was a mistake or error on the part of our Company.
  • The User is dissatisfied with the quality of the Service provided, subject to the terms outlined below.

2. Refund Process:

• To request a refund, Users must contact our customer service team within 10 days of receiving the completed shoecleaning service.
• Users may be required to provide proof of purchase and details of the issue prompting the refund request.
• Refunds will be processed within a reasonable timeframe after the request is approved, typically within 1/2 business days.

3. Refund Amount:

• The amount refunded will be determined based on the circumstances of each case.
• In cases where the Service was not provided as described or agreed upon, a full refund may be issued.
• In cases where only a portion of the Service was unsatisfactory, a partial refund may be issued.

4. Non-Refundable Items:

• Certain fees and charges may be non-refundable, including but not limited to:
  • Fees for expedited or special services requested by the User.
  • Fees for services already rendered and completed satisfactorily.

5. Refunds for Damaged Items:

• If a User’s shoes are damaged during the cleaning process due to our Company’s negligence, a full refund or compensation for repair may be provided.
• Users must notify us of any damage promptly upon receiving their shoes and provide evidence of the damage, such as photographs.

6. Refund Discretion:

• All refund requests are subject to our Company’s discretion and assessment of the circumstances.
• We reserve the right to refuse refunds if we determine that the request does not meet the criteria outlined in this policy or if there is evidence of abuse or fraudulent activity.

7. Contact Us:

• If you have any questions or concerns about our Refunds Policy, or if you would like to request a refund, please contact our customer service team at kicksachiveza@gmail.com.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Refunds Policy. We reserve the right to update or modify this policy at any time without prior notice.

This Refunds Policy was last updated on January 2024.