At KicksArchive, we are committed to providing our customers with a seamless and efficient shipping experience. This Shipping Policy outlines our approach to shipping for the shoecleaning online service (“Service”) provided by our Company.

1. Shipping Methods:

• We offer shipping for both pickup and delivery of your shoes for cleaning.
• Pickup: Our team will schedule a convenient pickup time and location based on your preferences provided during the booking process.
• Delivery: Once your shoes have been cleaned, they will be delivered to the address specified during the booking process.

2. Shipping Fees:

• Shipping fees may apply and will be clearly communicated to you during the booking process.
• Any additional charges, such as expedited shipping fees, will also be communicated upfront.

3. Shipping Timeframes:

• We aim to provide prompt and timely shipping services to our customers.
• The specific timeframe for pickup and delivery will be communicated to you during the booking process based on availability and your location.
• While we make every effort to adhere to the agreed-upon timeframe, please note that unexpected delays may occur due to factors beyond our control, such as weather conditions or unforeseen circumstances.

4. Tracking Orders:

• For your convenience, we provide tracking information for all shipped orders.
• Once your shoes have been picked up for cleaning or dispatched for delivery, you will receive tracking details via email or SMS, allowing you to monitor the status of your order.

5. Shipping Restrictions:

• We currently offer shipping within South Africa.
• Please note that we do not ship internationally at this time.

6. Shipping Liability:

• We take responsibility for ensuring that your shoes are safely transported during the shipping process.
• In the unlikely event of any loss, damage, or theft that occurs during shipping, please contact our customer service team immediately to report the issue and initiate the necessary steps for resolution.

7. Contact Us:

• If you have any questions or concerns about our Shipping Policy, or if you require assistance with tracking your order, please contact our customer service team at Kicksarchiveza@gmail.com.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.

This Shipping Policy was last updated on 2024.